Useful information

With our travel precaution Paradies Sure, it is possible to cancel your booked holiday: € 4,00 per person/child and day  

Additional information:

With our travel provision it is always possible for the guest to cancel the booked holiday stress-free. The total amount will be paid in addition to the accrual payment of your room and can not be refunded.    
The travel precaution (cancellation protection) is limited to the cost of your arrangement in the Hotel Paradies and does not include any compensation for other expenses, such as travel expenses (such as plane and train tickets), or any other costs

When does cancellation apply?

This Cancellation protection applies and will only apply in the event of the occurrence of the following events, as a result of which you can not unexpectedly or prematurely cancel your travel stay at our Hotel:  

• Unexpected serious illness * (confirmed by the doctor), of the insured guest, serious accidental bodily injury, vaccine intolerance or death
• Loosening of implanted joints *;
• unexpected serious illness *, serious personal injury or death (including suicide) of a family member, if the presence of the guest is urgently required;
• Pregnancy, if this is determined after travel booking or pregnancy complications up to and including the 35th week of pregnancy *;
• significant property damage to the guest’s property at the place of residence as a result of an elementary event (such as fire, flood, storm) or a crime by a third party requiring his presence;
• involuntary loss of employment as a result of termination of the guest by the employer;
• Convocation to the guest’s military or civilian service, provided the competent authority does not accept the travel booking as a reason for postponing the summons;
• Filing the divorce action before a joint trip of the spouse concerned;
• Dissolution of the community (same registration address since 6 months) by giving up the common residence before the common journey of the partners;
• Failure to pass the matriculation examination or a similar final examination of a school education lasting at least 3 years immediately before the date of travel of an insured trip booked before the examination;
• Arrival of an unexpected court summons, provided that the competent court does not accept the guest’s travel reservation as a reason for postponing the summons.

*Medically justified insurance claims must be confirmed in writing by the attending physician.

No cancellation protection exists, among other things, if the reason for canceling the trip or the reason for departure  

• When booking the cancellation protection already existed, or was foreseeable
• is related to an existing medical condition of the person who has booked the cancellation protection or a person at risk (such as family members), if any  

- outpatient in the last 6 months or

- stationary in the last 9 months was treated prior to completion of cancellation protection (cancellation of travel) or prior to departure (in the event of cancellation) (with the exception of mere check-ups).

For whom does the cancellation protection apply? 

The cancellation protection applies to the person who has booked the cancellation protection and additionally for:  

• Family members of the same person, but only for max. three additional persons for each trip booked with cancellation protection.
• Family members include: spouse (or registered partner or living partner living together), children (stepchildren, children in law, grandchildren and foster children), parents (step-parents, siblings, grandparents and foster parents), siblings and brother-in-law / Sister-in-law of the insured person. In the case of a registered partner or living partner living together in the same household, their children, parents and siblings.  

When does the cancellation protection apply?

The cancellation protection begins after the payment of the said surcharge in the course of the deposit booking of the trip. If the cancellation protection is booked later, the cancellation protection will only be valid from the 10th day after the booking of the cancellation protection (except in case of death, or in case of a serious accident).

What is to be done in case of damage?

Cancellation protection: Replacement in the amount of max. € 8,000.00 of the booked travel price for non-arrival of the trip;  

• What to do: Please inform us immediately. In case of a cancellation due to health reasons we need at the same time a detailed medical certificate (exact diagnosis and legibility !!) of your treating doctor. Please send us the medical certificate.  

Trip break: Replacement in the amount of max. € 8,000.00 from the part of the booked travel price corresponding to the unused portion of the package;  

• What to do: If the trip is due to illness or an accident, we need a medical certificate from the attending physician on site. 

General provisions 

The aforementioned compensation amounts represent the maximum performance in the context of this cancellation protection. The present cancellation protection is subject to Italian law. With the payment of the surcharge for the cancellation protection, the guest agrees to the above-mentioned provisions and cancellation protection conditions.

There is no right of withdrawal within the meaning of the consumer protection code, but we grant you the following cancellation conditions:

A) Holiday cancellations included the internal insurance Paradies Sure € 4,00 per person/child per day

• If the Paradies Sure cancellation policy occurs
• Corona restrictions: in the case of travel warnings for the country Italy or regions and localities, entry of the quarantine regulation by the home country or employer on return from the booked holiday, short-term isolation or closure of the village or the hotel
• There are no processing fees of € 50 for each room
• ONE-TIME postponement / change of reservation: the Paradies Sure amount will be deducted from the existing deposit. The remaining deposit can be retained for your next vacation at Hotel Paradies or transferred back to you
• Cancellation at short notice (up to 5 days) before the start of your vacation due to a positive corona case: we need a medical certificate as confirmation and charge double the Paradies Sure, € 8.00 per person/day

B) Holiday cancellations without taking our Paradies Sure internal insurance

• Written notification before the definitive holiday reservation that our travel provisions will not be required. You are privately insured, so the definitive holiday confirmation will be adjusted in the offer without the Paradies Sure amount.
• If you cancel more than 30 days before the start of your holiday, € 50 for each room will be charged as a processing fee.
• In the event of a cancellation between 4 and 29 days before the start of the holiday, 80% of the total amount booked (stay) will be charged.
• In the case of early departure or cancellation up to 3 days, 100% of the total amount booked (stay) will be charged
• Rebooking or postponement of the holiday reservation is possible within the booked season (winter or summer) with a one-time processing fee of € 200.
   

In the room you can find a kettle and a selection of regional teas.Clear mountain spring water flows through our pipes, which you can drink without hesitation. During your stay, you will have a wellness bag with pool towel, bathrobe, and bathing flip-flops at your disposal. The backpack and hiking poles are on loan and can be used during your holiday.

The room is available from 3:00 p.m. on the day of arrival. On the day of departure, we ask you to vacate the room by 11:00 a.m. If the room is available, you can use it until 6 p.m. for an extra fee. 

This is € 2,00 per night per person aged 14 and over. For children under 14 years of age, we ask you for a valid travel document (ID or passport).

While your outfit can be loose and casual at breakfast, we ask you to wear sporty-elegant clothes for dinner. Please leave your shorts and t-shirts, sweatpants and flip-flops in your room in the evening.

Kitchen chef Csaba will preparegluten-free, allergy-friendly, vegetarian, or vegan dishes, on request.

Upon arrival and after the check in, you will have access to the free Hotel Wifi.

Until 12/31/2022 we accept cash up to € 1,999.99 (Italian state law), starting from 01/01/2023 the maximum cash limit will be till € 999.99. Accepted credit cards (Master, Visa, Eurocard). We recommend you to pay the entire stay by bank transfer prior to departure.

Your pet is welcome with prior notification (inform us when you book the room). We charge € 25,- per day per animal (regardless of size), without food. You can take your dog with you to the hotel bar and the sun terrace. Your pet has no access to the dining room with buffet and no access to the wellness-sauna-swimming pool area.

On request and subject to availability, you can take the half board with your pet in our Lodenstube. For this service you will pay € 15,- per day.

We would like to point out that a max. of 5 pets per day can be accepted in the Lodenstube. We suggest to make your reservation beforehand!

The pet owners assume liability for any damage in the room or within the hotel area (insurance recommended). Should this occur, all costs will be charged to the pet owner.

The reservation is only valid after receipt of the deposit of € 300,- per room. Would you like a specific room number? We are happy to arrange this for you, subject to availability and for an additional charge of € 15,- per night and person!

The Hotel Paradies is video-monitored 24 hours in all publicly accessible rooms. Ski equipment can be stored in the storage cupboard (once per room) at our ski room. Each room has a safe for valuables. The car can be parked in the garage free of charge.

We offer a 20% discount for children up to the age of 12 with one full-paying guest (excluding the Budget Family Room).

Should you spontaneously arrive 1-2 days earlier, we can offer you a 15% discount on the regular room rate. You will also receive this discount if you extend your already reserved stay at short notice. Would you like to keep your room until 5 p.m. on the day of departure? With a surcharge of € 20,- per person, we can arrange this for you, depending on availability.