Useful information at a glance

Something can always happen before the start of your journey. Please understand that we will charge you a fee in case of cancellation. In case of cancellation up to 30 days prior to arrival, we charge a handling fee of 50.00 euros, in case of cancellation between 30 and 21 days prior to arrival, 80 percent of the agreed stay price or 100 percent for apartments booked without meals. If you make up your holiday at Paradies Pure Mountain Resort within one year, we will refund 50 percent of the cancellation fee paid. If you cancel your holiday less than 21 days before your arrival or leave early, we will charge you 80 percent of the total amount booked according to the Italian Hotel Association Lawor 100 percent for apartments.

The rooms and suites are available from 3 p.m. on the day of arrival. On the day of departure, we ask you to vacate the rooms and suites by 10:00 a.m. Would you like to check out later on the day of departure? No problem! If the room is available, you can use it until 6 p.m. for an extra fee.

Clothes make the man – or so they say. While your outfit can be loose and casual at breakfast, we ask you to please wear sporty-elegant clothes for dinner. Please leave your shorts and t-shirts, sweatpants and flip-flops in your room in the evening.

Do you have special wishes or request when it comes to what you eat? The chefs of our restaurant will prepare gluten-free, allergy-friendly, vegetarian, or vegan dishes in consultation with you, so that you can enjoy your holiday to the fullest. On the ground floor of the residence, there is a vending machine with drinks and snacks available 24 hours a day. Try the refreshing Grander water, which flows from all of the faucets in our hotel.

At our hotel, you can enjoy an unrestricted holiday, even if you depend on a wheelchair. From the restaurant to the rooms – the Paradies Pure Mountain Resort is barrier-free. Allergy sufferers can take a deep breath with us. The air is clean in our new rooms and suites with wood flooring. On request, we can also provide allergy sufferers special bed linen. Please let us know if you suffer from food intolerances and allergies.

Many inclusive services are a matter of course in our hotel. In each room, you will find a kettle and a large selection of high-quality regional teas. Clear, fresh mountain spring water flows through our pipes, which you can drink without hesitation. During your stay, you will also have a wellness bag with sauna towels, bathrobe, and bathing flip-flops at your disposal. You are welcome to take home our Paradies flip-flops as souvenirs. The rucksack and hiking poles are on loan and can be used during your holiday.

Whether at the bar or in your room, you can surf the internet throughout the hotel for free using our Wi-Fi.

We accept cash, EC cards, and credit cards (Mastercard, Visa, and Eurocard). For special and package weeks or reduced prices, we only accept cash and EC cards.

Your four-legged friends are also welcome at Paradies Pure Mountain Resort. For organisational reasons, we kindly ask you to make a reservation in advance. For dogs and other pets, we charge 15.00 euros per night and 30.00 euros for the final cleaning. We ask for your understanding that your little companion may not accompany you to the restaurant 1865 or the wellness area. You are welcome to sit together at the bar or in the “Lodenstube” lounge.

Your reservation is only valid after the receipt of the deposit of 300.00 euros per room. If you want to spend your holiday in a specific room, we will gladly reserve the desired accommodation for an additional charge of 10.00 euros per night and person.

Our hotel is video-monitored 24-hours a day for your safety.

At Paradies Pure Mountain Resort, single parents with children experience an unforgettable holiday at a special price. We also offer a 20% discount for children up to the age of 12 with one full-paying guest (excluding the Budget Family Rooms).

Do you like to be spontaneous and would rather arrive earlier than get stuck in traffic? Or would you like to extend your holiday a bit? Then please contact us, because sometimes the booked room is still available. Who knows, maybe you will have luck twice, because we will reward you with a discount of 15 percent on the overnight price for additional short-term bookings.

In South Tyrol, there is a tourist tax which must be paid by all non-residents. This is 2.00 euros per night per person aged 14 and over. For children under 14 years of age, it is important to present a valid travel document (ID or passport).