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Cancellation insurance

With the travel precaution PARADIES-sure, it is possible to cancel your booked holiday!  

With only € 4.- per day/person and child, we offer you following services:

With the travel provision PARADIES-sure it is always possible for the guest to cancel the booked holiday stress-free. The total amount will be paid in addition to the accrual payment of your room and can not be refunded. The travel precaution (cancellation protection) is limited to the cost of your arrangement in the Hotel Paradies and does not include any compensation for other expenses, such as travel expenses (such as plane and train tickets), or any other costs.  

When does cancellation apply?  

This Cancellation Protection applies and will only apply in the event of the occurrence of the following events, as a result of which you can not unexpectedly or prematurely cancel your travel stay at the Hotel Paradies:  

  • Unexpected serious illness * (confirmed by the doctor), of the insured guest, serious accidental bodily injury, vaccine intolerance or death
  • Loosening of implanted joints *;
  • unexpected serious illness *, serious personal injury or death (including suicide) of a family member, if the presence of the guest is urgently required;
  • Pregnancy, if this is determined after travel booking or pregnancy complications up to and including the 35th week of pregnancy *;
  • significant property damage to the guest’s property at the place of residence as a result of an elementary event (such as fire, flood, storm) or a crime by a third party requiring his presence;
  • involuntary loss of employment as a result of termination of the guest by the employer;
  • Convocation to the guest’s military or civilian service, provided the competent authority does not accept the travel booking as a reason for postponing the summons;
  • Filing the divorce action before a joint trip of the spouse concerned;
  • Dissolution of the community (same registration address since 6 months) by giving up the common residence before the common journey of the partners;
  • Failure to pass the matriculation examination or a similar final examination of a school education lasting at least 3 years immediately before the date of travel of an insured trip booked before the examination;
  • Arrival of an unexpected court summons, provided that the competent court does not accept the guest’s travel reservation as a reason for postponing the summons.

*Medically justified insurance claims must be confirmed in writing by the attending physician

No cancellation protection exists, among other things, if the reason for canceling the trip or the reason for departure  

  • When booking the cancellation protection already existed, or was foreseeable
  • is related to an existing medical condition of the person who has booked the cancellation protection or a person at risk (such as family members), if any
    • outpatient in the last 6 months or
    • stationary in the last 9 months was treated prior to completion of cancellation protection (cancellation of travel) or prior to departure (in the event of cancellation) (with the exception of mere check-ups).

For whom does the cancellation protection apply?  

The cancellation protection applies to the person who has booked the cancellation protection and additionally for:  

  • Family members of the same person, but only for max. three additional persons for each trip booked with cancellation protection.

Family members include: spouse (or registered partner or living partner living together), children (stepchildren, children in law, grandchildren and foster children), parents (step-parents, siblings, grandparents and foster parents), siblings and brother-in-law / Sister-in-law of the insured person. In the case of a registered partner or living partner living together in the same household, their children, parents and siblings.  

When does the cancellation protection apply?  

The cancellation protection begins after the payment of the said surcharge in the course of the deposit booking of the trip. If the cancellation protection is booked later, the cancellation protection will only be valid from the 10th day after the booking of the cancellation protection (except in case of death, or in case of a serious accident).  

What is to be done in case of damage?  

Cancellation protection: Replacement in the amount of max. € 8,000.00 of the booked travel price for non-arrival of the trip;  

  • What to do: Please inform us immediately. In case of a cancellation due to health reasons we need at the same time a detailed medical certificate (exact diagnosis and legibility !!) of your treating doctor. Please send us the medical certificate.  

Trip break: Replacement in the amount of max. € 8,000.00 from the part of the booked travel price corresponding to the unused portion of the package;  

  • What to do: If the trip is due to illness or an accident, we need a medical certificate from the attending physician on site.  

General provisions 

The aforementioned compensation amounts represent the maximum performance in the context of this cancellation protection. The present cancellation protection is subject to Italian law. With the payment of the surcharge for the cancellation protection, the guest agrees to the above-mentioned provisions and cancellation protection conditions.

Questions about cancellation protection: Tel. +39 0473 613043 | E-Mail: info@hotel-paradies.it

Paradies Pure Mountain Resort

4,5 of 5 Stars - TripAdvisor